Relationship management level 2

Skill overview description

This skill is about the ability to work confidently and effectively with other people in a variety of contexts and situations, listening to and understanding what is important to others. It is also about the ability to build operationally effective relationships and break down barriers, including recognising and valuing cultural and other differences to create a working environment which helps achieve positive performance outcomes.

Relationship management level 2

1. I am able to act with diplomacy and tact
2. I consider the perspectives of people from a wide range of backgrounds to help choose the best course of action.
3. I am able to adapt my style and approach according to the needs of the people I am working with, adapting my approach and behaviours to achieve the best outcome.
4. I take prompt action to maintain positive working relationships and resolve areas of conflict to support the delivery of shared organisational outcomes.

I am able to strengthen relationships by involving others in decisions and giving recognition.

Developing your relationship management skills

Awaiting a range of resources that can support the development of this skill.