We Deliver, Support and Inspire


We understand the vision for the organisation. We use our organisation’s values in our day-to-day activities as a role model to provide inspiration and clarity to our colleagues and stakeholders. We work to create the right climate for people to get the job done to the best of their abilities, ensuring a culture of mutual respect and support.

We are dedicated to working in the public’s best interests. We understand how we have an impact on the wider organisation and those around us and we help others to deliver their objectives effectively.

This behaviour is not restricted to those who are in formal or senior management positions. We all have a positive contribution to make by operating at our best, adapting how we work to take account of pressures and demands and helping others. We are focused on helping our colleagues to improve and learn and are active in supporting them through activities such as coaching and mentoring.

Why is it important?

To deliver the most effective service, we need to be clear on our goals and priorities, both for the police service and individually. We can all help to support and motivate each other to ensure that we are working as effectively as we can, enabling us and those around us to perform at our best. We should all act as organisational role models.

Level 1

  • I take on challenging tasks to help to improve the service continuously and support my colleagues.
  • I understand how my work contributes to the wider police service.
  • I understand it is part of my collective responsibility to deliver efficient services. I take personal responsibility for making sure that I am working effectively to deliver the best service, both individually and with others.
  • I am conscientious in my approach, working hard to provide the best service and to overcome any obstacles that could prevent or hinder delivery.
  • I support the efficient use of resources to create the most value and to deliver the right impact.
  • I keep up to date with changes in internal and external environments.
  • I am a role model for the behaviours I expect to see in others and I act in the best interests of the public and the police service.

Level 2

  • I give clear directions and have explicit expectations, helping others to understand how their work operates in the wider context.
  • I identify barriers that inhibit performance in my teams and take steps to resolve these thereby enabling others to perform.
  • I lead the public and/or my colleagues, where appropriate, during incidents or through the provision of advice and support.
  • ensure the efficient use of resources to create the most value and to deliver the right impact within my areas.
  • I keep track of changes in the external environment, anticipating both the short- and long-term implications for the police service.
  • I motivate and inspire others to achieve their best.

Level 3

  • I challenge myself and others to bear in mind the police service’s vision to provide the best possible service in every decision made.
  • I communicate how the overall vision links to specific plans and objectives so that people are motivated and clearly understand our goals.
  • I ensure that everyone understands their role in helping the police service to achieve this vision.
  • I anticipate and identify organisational barriers that stop the police service from meeting its goals, by putting in place contingencies or removing these.
  • I monitor changes in the external environment, taking actions to influence where possible to ensure positive outcomes.
  • I demonstrate long-term strategic thinking, going beyond personal goals and considering how the police service operates in the broader societal and economic environment.
  • I ensure that my decisions balance the needs of my own force/unit with those of the wider police service and external partners.
  • I motivate and inspire others to deliver challenging goals.